20% OFF selected pieces 23 - 29 November Check it out

How can we help you?

COVID-19

Due to the ongoing situation with COVID-19, some deliveries are taking a little longer than normal. Delayed orders are delivered within 2-5 working days. If you have not received your order after 5 working days please let us know. Thank you for your patience!

Delivery

  • You can find the delivery time and shipping costs per country on our delivery page.

  • Once your package has been shipped, you will receive an email from us containing a Track & Trace.

Returns

  • You can return all items within 14 days. The items you want to return must be unworn and all tags are still attached to the item. The item contains no traces of use or other stains. We do not cover the costs of returning your order.
    Check out our returns page for more info.

  • Unfortunately, it is possible that your order will be damaged during shipping. As a customer, you cannot do anything about this. In that case, we ask you to contact our Customer Care directly at [email protected] It is also useful to send photos of the complaint. Our Customer Care will process your message as soon as possible and will work with you to find the best solution.

  • Yes, the option to return products within 14 days applies to all products, whether they are on sale or not!

  • Ordered items can unfortunately not be exchanged for another size or item. If you would like to receive another item, we recommend that you return your purchase. If your return meets the return conditions, we will proceed to a refund of the purchase amount. You can place a new order for the item that you want to receive on our webshop.

  • If you lost your return form it's important to include a paper with your return with your ordernummer (TILTIL-xxxxx).

Gift Cards

  • It's possible to use your gift card online. Due to our outdated system we need two pictures. Can you please send us a picture in which the gift card is clearly visible and a picture in which the gift card is torn into four pieces.

    You can email us at [email protected]

    Once we have received the pictures we will make an online code for you!
     

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