What is the return address?
Do I have to pay the shipping costs?
When your order is higher than €49.00 we will pay the shipping costs! When your order is under €49.00 we will share the shipping costs, you will pay €3.99 for shipping within the Netherlands.
Belgium & Germany:
When your order is higher than €100.00 we will pay the shipping costs! If you place an order under €100.00, we will share the shipping costs, you pay €5.99 for shipping.
Other countries within the EU:
The shipping costs for each order are € 19.99
What is the return period?
Unfortunately, we cannot investigate a missing package without a proof of return.
When returning via shipment, the track & trace code serves as a proof of return. When returning to one of our stores, you will receive a receipt as proof of return.
Please keep your return receipt until we have processed it.
I have lost my return form, what now?
Is it possible to use my Gift Card online?
I have a paper Gift Card
If you have a physical, paper Gift Card, you need to take some steps first. Our system is not (yet) completely up to date... Send a photo of your Gift Card and make sure the text is visible and another photo where the Gift Card is torn into 4 pieces to email@example.com. Once the photos have been received, a unique code will be created for you that you can use online.
I have an online Gift Card code
You can enter your code at checkout in the "Discount code / Gift Card" field. You do not have to use up the Gift Card in one go. If you have any money left over, save your code for your next purchase!
I have a complaint about my item, what should I do?
Did you accidentally receive the wrong item? We are very sorry to hear that. Please also contact our customer service. We can be reached via the email address firstname.lastname@example.org from Monday to Friday from 9.00-17.00 and Saturday from 12.00-17.00.
+31 20 244 53 66