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FAQs

Wat is het retouradres?

You can send your return to:

TILTIL Returns
Jan Tooropstraat 541
1061AE Amsterdam
Nederland

Do I have to pay the shipping costs?

The Netherlands:


When your order is higher than €49.00 we will pay the shipping costs! When your order is under €49.00 we will share the shipping costs, you will pay €4.99 for shipping within the Netherlands.


Belgium & Germany:

When your order is higher than €100.00 we will pay the shipping costs! If you place an order under €100.00, we will share the shipping costs, you pay €5.99 for shipping.


Other countries within the EU:

The shipping costs for each order are € 19.99

What is the return period?

At thingsilikethingsilove.com you always have the option to return your order within 14 days after the shipment date. Please ensure that you return the products unworn, undamaged and with the attached labels. 


Unfortunately, we cannot investigate a missing package without a proof of return.

When returning via shipment, the track & trace code serves as a proof of return. When returning to one of our stores, you will receive a receipt as proof of return. 

Please keep your return receipt until we have processed it.

I have lost my return form, what now?

That's no problem! In the order confirmation which you can find in your email, there is a link to your return form. Can't print it? Then add a note inside the package with your name, order number and e-mail address.

Is it possible to use my Gift Card online?

If you are in possession of a TILTIL Gift Card, you can also use it to pay for your order online.

I have a paper Gift Card

If you have a physical, paper Gift Card, you need to take some steps first. Our system is not (yet) completely up to date... Send a photo of your Gift Card and make sure the text is visible and another photo where the Gift Card is torn into 4 pieces to online@thingsilikethingsilove.com. Once the photos have been received, a unique code will be created for you that you can use online.

I have an online Gift Card code

You can enter your code at checkout in the "Discount code / Gift Card" field. You do not have to use up the Gift Card in one go. If you have any money left over, save your code for your next purchase!

I have a complaint about my item, what should I do?

Have you received broken items or does it have a manufacturing defect? Please contact our customer service. We will then look for a suitable solution.


Did you accidentally receive the wrong item? We are very sorry to hear that. Please also contact our customer service. We can be reached via the email address online@thingsilikethingsilove.com from Monday to Friday from 9.00-17.00 and Saturday from 12.00-17.00.

online@thingsilikethingsilove.com

24/7

+31 20 244 53 66

Office Hours

 

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