FAQ
Do I have to pay the shipping costs?
The Netherlands:
You get FREE SHIPPING on orders over €75.00.
For orders under €75.00 we charge €4.99 for shipping.
Belgium & Germany:
You get FREE SHIPPING on orders over €100.00.
For orders between €30.00 - €100.00 we charge €4.99 for shipping.
For orders under €30.00 we charge €6.99 for shipping.
Other countries within the EU:
The shipping costs for each order are €19.99
What is the return period?
At thingsilikethingsilove.com you always have the option to return your order within 14 days after the shipment date.
Unfortunately, we cannot investigate a missing package without a proof of return.
When returning via shipment, the track & trace code serves as a proof of return. When returning to one of our stores, you will receive a receipt as proof of return.
Please keep your return receipt until we have processed it.
Is it possible to use my Gift Card online?
If you are in possession of a TILTIL Gift Card, you can also use it to pay for your order online.
I have a paper Gift Card
If you have a physical, paper Gift Card, you need to take some steps first. Our system is not (yet) completely up to date... Send a photo of your Gift Card and make sure the text is visible and another photo where the Gift Card is torn into 4 pieces to online@thingsilikethingsilove.com. Once the photos have been received, a unique code will be created for you that you can use online.
I have an online Gift Card code
You can enter your code at checkout in the "Discount code / Gift Card" field. You do not have to use up the Gift Card in one go. If you have any money left over, save your code for your next purchas
I have a complaint about my item, what should I do?
If you have a complaint about your item, please don't hesitate to contact our customer service. Whether you received broken items or it has a manufacturing defect, we will do our best to find a suitable solution for you.
In case you received the wrong item by mistake, we are truly sorry. Please get in touch with our customer service by sending an email to online@thingsilikethingsilove.com. Our team is available from Monday to Friday, 9:00-17:00 and on Saturday, 12:00-17:00. We will assist you in resolving the issue as soon as possible.